As your SaaS business grows, you know that customer retention beats customer acquisition… by a mile. Otherwise it’s like a bucket with holes in the bottom, that you continue to fill with water. Making your customers feel welcome, heard and valuable is the secret ingredient of calm, successful and profitable companies. With Helptail you can get insights in who your customers are, delight them in surprising ways and automate tasks to decrease churn and save you and your team time.
Know what the C in CRM stands for? “Customer”! Not something you could tell from most available CRMs. Helptail is for your customers, not leads. It helps you find all the details about who your customers are, how long they’ve been a customer and insights about what they write about on their blog and social media.
Connect to third-party apps, like Stripe, Intercom and others to be notified about important events. From an anniversary, to a hiccup with your app or a new newsletter subscription. Your Helptail dashboard is the epicentre of all these details to see how your customers go and feel about your app. Amazing customer support doesn’t just react, they act. With help from Helptail.
Automation included. Save time, win hearts. From sending an anniversary email to thank them for their business, or retweet/favourite a tweet they were mentioned in or wish them happy holidays through your Intercom chat. Did they just sign up? Add them to a drip campaign to familiarise them with your product. Your Helptail bot is monitoring numerous events around the clock to automate all these actions to help you turn every customer into a fan.
Helptail currently runs a free beta. We will follow up after we received your request.