Features

One inbox for you (and your team)

No need to share credentials for your email inbox. But invite them to Helptail and have your team work from the shared inbox. Your team sees only the emails assigned to them, keeping things calm for everyone.

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Provide support; one email at a time

Providing great support takes time. Even with the best tool available. Helptail helps you out. For instance with auto-assigning when opening an email. After you sent a reply, you automatically move to the next email. Following a last in, first out principle. What's more is that Helptail has great keyboard shortcuts, so you don't have to move your hands from the keyboard.

Tighten your relationships

Know who you reply to, so you can tweak the tone of your message. Look up their site, blog or Twitter. See what they are up to. Mention something you read from them and make them feel less like a number.

Follow Up when needed

Not all questions are solved right away. For more involved queries, add them to a Follow Up. Follow Ups work like mini projects. Add a description, tasks and assign someone who is the best fit for the job. Do multiple people have the same query? You can add many customers to one Follow Up and get back to them at the same time.

First-party integration with Stripe

All customers are important to your business, but knowing that someone is been with you for a few years or spend a serious buck is still useful to know. Helptail has first-party support for Stripe. So you can see at a glance what plan they're on and how much they've spent.

Reach out pro-actively when bugs appear

Don't let customers bring bugs to your attention, but reach out to them when they stumble upon a bug. Connect any of the supported error monitoring tools, like Bugsnag, Sentry or AppSignal. Get notified when bugs happen and reach out to the affected customers, instead of the other way around.

Reference your knowledge base, documentation or guides

Have direct access to your own documentation, knowledge base or help pages (wherever you host it). Find the right resource and reference it, without leaving Helptail.

Let AI help you craft responses

Support is about humans. But that doesn't mean you can't get help from an AI assistant. Let it write the first draft for you or have it give some suggestions from one of the resources you imported in Helptail like your documentation or knowledge base.

Bring your own email server

Helptail uses your email server, via IMAP and SMTP, to receive and send your email. No issues with warming up an IP address or convoluted set up with DNS. Add your details, and you are ready to send and receive support emails using Helptail.